Technical Queries (FAQ)
The Reference Desk & Formulation Guide
Welcome to the Reference Desk of The WanderLab Co.. This guide serves as your master index to help you navigate our archive and successfully integrate our scents into your artisan products.
I. General Scent Architecture
Q: Where are your fragrance oils formulated?
A: All scents are custom-blended and archived at our headquarters in Waupaca, Wisconsin, drawing on our legacy in olfactory architecture since 2009.
Q: Are your fragrance oils diluted?
A: Absolutely not. We provide undiluted, professional-grade fragrance architecture. Each proprietary blend in our Master Archive is a high-concentration raw material designed for the visionary artisan. We do not use fillers or carrier oils—you are receiving the pure, potent building blocks of the scent, backed by nearly two decades of technical research and obsessive refinement.
Q: Are your oils skin-safe?
A: Every entry in our archive is professionally formulated to be skin-safe only when properly diluted into a finished consumer product according to strict industry standards. Because our oils are professional-grade, raw concentrates, they must never be applied directly to the skin undiluted. You must always consult the individual International Fragrance Association Certificate and Safety Data Sheets for specific maximum usage thresholds before formulating cosmetics, lotions, or soaps.
Q: What are your safety standards?
A: All WanderLab Co. oils are phthalate-free, paraben-free, and cruelty-free. We ensure our formulations meet the highest safety thresholds for 2026 compliance.
II. Usage & Application Protocol
Q: Will these work in any wax type?
A: Our Lab Stock is carefully engineered and internally evaluated for broad stability and compatibility across traditional soy, paraffin, beeswax, and coconut blends. Because fragrance performance is deeply influenced by your choice of wax, pouring temperature, curing time, and wicking, you are solely responsible for conducting your own thorough bench testing to achieve your desired hot and cold scent throw.
Q: What usage percentage do you recommend for candles/soap/perfume?
A: We typically recommend a starting point of six to eight percent fragrance load for optimal results in standard candle applications. However, the definitive, legally binding maximum usage rate for any application is dictated exclusively by the International Fragrance Association Certificate located on each individual product page. You must always adhere to these dynamic thresholds to ensure finished product safety and regulatory compliance.
Q: Can I mix your "Entries" together?
A: Our scents are designed to be complex, standalone formulations. We encourage creative expression; however, you assume all liability and responsibility for testing the chemical stability, flash points, skin safety, and end-performance of any cross-blended hybrid mixtures.
III. Ordering & Logistics Inquiries
Q: Do you offer bulk or wholesale pricing?
A: Our standard pricing structure is optimized for artisan wholesale. Pricing is tiered by volume and automatically calculated in your cart when browsing the Lab Stock.
Q: I made an error in my order. How do I fix it?
A: Please contact The Front Desk immediately. See our Stock Resolution policy for specific protocols regarding errors and damaged goods.
Q: I have a different question not listed here.
A: Our team at The Front Desk is available to assist you with further inquiries. Please reach out via our contact page, where we strive to review all incoming communications promptly and typically respond within one to two business days.