Stock Resolution (Returns)
Quality Assurance and Inventory Adjustments
At The WanderLab Co., we uphold rigorous Quality Assurance (QA) standards. Due to the sensitive nature of fragrance chemistry and the essential need for purity protocols, we have specific procedures for resolving order discrepancies.
- Purity Protocols & Final Sale: To prevent cross-contamination and ensure the absolute purity of the ingredients in our master archive, all sales of fragrance oils, including sample vials, standard bottles, and bulk allotments, are strictly final. We do not accept returns, exchanges, or refunds based on personal scent preference or buyer's remorse once the product has left our design house.
- Commitment to Quality: We encourage all artisans to purchase with confidence, knowing that the stock they receive has never been altered, exposed to external environments, or compromised, having been maintained entirely within our strict laboratory environment.
- Damaged Goods: If items are compromised during transit, you must provide clear photographs of the exterior shipping container and the damaged product. Reports must be submitted to The Front Desk within forty-eight hours of recorded delivery. Confirmed transit damages will be resolved via replacement or studio credit at the sole discretion of The WanderLab Co.
- Order Errors: We strive for one hundred percent accuracy. If an incorrect scent or size is dispatched, notify The Front Desk within forty-eight hours of delivery. We will provide a pre-paid return label to recall the mistake, and we will initiate a replacement at no cost to you, provided the incorrect item remains completely sealed, untampered with, and unused. Replacements will be dispatched upon our laboratory's receipt and physical inspection of the original, un-opened item.