Fulfillment Protocol (Shipping)

Logistics, Documentation, and Transit Procedures

At The WanderLab Co., we understand that our oils are the lifeblood of your production schedule. Our Fulfillment Protocol is designed to ensure that every "Entry" from our archive reaches your studio with its chemical integrity and olfactory profile fully intact.

  • Logistics Incentives: We are committed to supporting the growth of artisan studios. All domestic orders within the contiguous United States totaling $149 or more qualify for complimentary shipping. This threshold is calculated based on the order subtotal before taxes and after any applicable promotional discounts are applied.
  • Processing & Accession: Please allow 1-2 business days for our lab team to pull, document, and pack your selections. During seasonal releases (such as the Autumnal Library), processing may extend to 5 business days.
  • Territorial Scope: We ship to all 50 U.S. states and Canada. Primary transit is handled via UPS, USPS, and FedEx. At this time, we do not facilitate shipping to other international destinations. Please note that international buyers are solely responsible for any customs fees, duties, or import taxes levied by their destination country.
  • Climate & Integrity Controls: All oils are housed in airtight, UV-protective containers. During extreme weather events, we reserve the right to temporarily hold a dispatch to prevent the oils from being compromised in transit hubs. The WanderLab Co. is not liable for production delays resulting from these necessary quality-control holds or any unpredictable weather-related transit extensions.
  • Tracking & Transfer of Risk: Once your order has been cleared, a notification will be sent to your registered email with tracking coordinates. Risk of loss and title for the items pass to you upon our delivery of the goods to the transit carrier. We are not responsible for packages marked as delivered by the carrier that are stolen, misplaced, or lost in transit.
  • Compromised Goods: In the rare event of transit damage, please document the packaging and vials with photographs and notify The Front Desk within 48 hours of delivery so we may assist you in filing a claim with the carrier.